Aitmaad aur hifazat
Booking ke har marhale par hifazati usool
Nurse at Home ghar walon ko nurses se milati hai. Visit ke dauran ye kamre mein maujood nahi hoti, is liye is ke hifazati usool booking ke har marhale mein shamil hain. Ye usool Nurse at Home ke servers par nafiz hote hain, is liye purani ya tabdeel shuda app inhein nazar andaz nahi kar sakti.
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Nurses aur ghar walon ki jaanch
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Darwaze par aur visit ke dauran
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Emergency ke liye nahi
- Nurses ki PNMC register par jaanch
- Har request se pehle emergency ki jaanch
- Pata sirf nurse ki rawangi par
Hamari jaanch se kya maloom hota hai?
Har jaanch alag sawal ka jawab deti hai. Jaanch ka daira, hudood aur maakhaz jaanne ke liye mutaliqa mauzu kholein.
Booking abhi khuli nahin. Marketplace aur khidmaat ki amali tibbi tayyari abhi baqi hai. Tareeqa-e-kar ki yeh wazahatein kisi fard ki tasdeeq ki sanad nahin hain.
Shanakht ki jaanchIs jaanch ki wazahatWazahat band karein
Is mein kya dekha jata hai? Shanakht ke saboot ka jaiza aik shakhs leta hai. App ke maujooda tareeqe mein shanakhti card ke saboot aur chehre ki jaanch ki video li jati hai. Is se account ko shanakht ke saboot se jora jata hai.
Kya baat yaad rakhein? Shanakht ke jaize se nursing registration, kisi tareeqa kar ki tarbiyat ya kisi khaas mareez ke liye munasibat ki tasdeeq nahin hoti.
PNMC register ki jaanchIs jaanch ki wazahatWazahat band karein
Is mein kya dekha jata hai? App ke tareeqe mein sarkari register ke indraj ka nurse ke registration number, naam, category aur licence ki muddat se muqabla kiya jata hai. Naye visits ke liye licence ka maujooda hona aur register ki jaanch ko 30 din se kam arsa guzarna zaroori hai.
Kya baat yaad rakhein? Sirf register mein indraj milne se kisi tareeqa kar ka haaliya tajurba ya kisi khaas mareez ke liye munasibat sabit nahin hoti. Muddat ki maloomat maujood na hon to un ki wazahat zaroori hai.
Tareeqa-e-kaar ke liye tarbiyat ka sabootIs jaanch ki wazahatWazahat band karein
Is mein kya dekha jata hai? Jin tareeqa kar ke liye saboot zaroori hai, un ki khidmat pesh kiye jaane se pehle app ke tareeqe mein usi tareeqe ki tarbiyat ya maharat ke record ka jaiza liya jata hai.
Kya baat yaad rakhein? Tarbiyat ka record, shanakht aur registration se alag cheez hai. Mutaliqa tajurbe aur ilaaj karne wali team ke dekh bhaal ke mansoobe par bhi baat karein.
Mawad aur zaban ka jaizaIs jaanch ki wazahatWazahat band karein
Is mein kya dekha jata hai? Website ki team maloomat ko barqarar rakhe gaye catalogue aur shaya shuda zaraye se jaanchti hai. Nashir tasdeeq karta hai ke tibbi aur zaban ka jaiza 22 October 2026 ko mukammal hua; jaiza lene walon ki tafseelat niji hain.
Kya baat yaad rakhein? Team ka naam bator musannif, maakhaz ka link ya tarjuma shuda safha tibbi manzoori ki tasdeeq nahin karte. Tehreeri tabdeeli ko mukammal tibbi jaiza nahin samjha jata.
Jaanch ki tareekhein aur maujooda surat-e-haalIs jaanch ki wazahatWazahat band karein
Is mein kya dekha jata hai? Yeh safha app ki jaanch ka tareeqa samjhata hai. Yahan kisi nurse ki infiradi tasdeeq ka record ya is waqt dastiyab nurses ki fehrist shaya nahin ki jati. Booking abhi khuli nahin.
Kya baat yaad rakhein? Safhe ki taza kari ki tareekh tehreeri tabdeeli ka record hai. Yeh nurse ke register ki jaanch, licence ki muddat khatam hone ya tibbi jaize ki tareekh nahin.
Aap ke faisle, waqar aur maloomat
Booking abhi band hai. Yeh huqooq batate hain ke khidmaat dastiyab hone par ghar walon ko kin mayaron ki tawaqqo honi chahiye; tibbi aur zabta jati tayyari abhi mukammal nahin.
- Ehteram aur munsifana sulook: dekh bhaal mein aap ke waqar, aqaid, raazdari aur rabte ki zarooriyat ka ehteram ho, baghair imtiaz, harasani ya intiqami karwai ke.
- Dekh bhaal dene wale ko janein: nurse ka naam, tasveer aur PNMC registration dekhein. Poochhein ke nurse kis kaam ki ahl hai, visit mein kya shamil hai aur tashweesh ki surat mein kis se rabta karna hai.
- Samjhein aur shareek hon: mujawwaza dekh bhaal, mutawaqqa faide, aham khatraat, mutabadil aur inkar ke asraat poochhein. Doosri zaban, qabil e feham wazahat ya kisi bharosemand shakhs ki madad darkar ho to batayein; samajh aane tak razamandi na dein.
- Intikhab aur razamandi: aap ya majaz numainda sawal kar sakta hai, dekh bhaal se inkar ya use rok sakta hai aur razamandi wapas le sakta hai. Booking ya takmeel ka code aap ke huqooq khatam nahin karta aur na dekh bhaal se itminan ka saboot hai.
- Lagat janein: tasdeeq se pehle khidmat, visit ka doraniya, tay shuda qeemat aur samaan dekhein. Izafi samaan ke liye aap ki manzoori zaroori hai; aakhri bill mangein aur adaigi ka saboot rakhein.
- Raazdari aur record: visit ka record dekhein aur app ki privacy requests se apni maloomat tak rasai ya durusti ki darkhwast karein. Durusti ki darkhwast asal dastakhat shuda tibbi record nahin mitati. Raazdari ki policy dekhein.
- Tashweesh batayein: dekh bhaal, rawayye, bill, raazdari ya hifazat ki shikayat intiqam ke khauf ke baghair batayein. Aap bahri chara joi kar sakte hain; andarooni shikayat ya raqam wapsi ka faisla yeh haq khatam nahin karta.
App istemal na kar sakein ya tashweesh bayan karne mein madad chahiye to shikayat ke rabte istemal karein. Visit se pehle rabte mein madad aur jawab ke intizamaat wazeh hone chahiye; yeh website kisi khaas mutarjim ya sahulat ki zamanat nahin deti.
Nurse at Home emergency service nahi hai
Ye ambulance, dispatch service ya hospital nahi, aur visits ki nigrani nahi karti. Emergency mein Rescue 1122 par call karein ya qareebi hospital ki emergency mein jayein. Agar kisi ko khatra ho to Police ko 15 par call karein.
App ka SOS menu aap ke phone se Rescue 1122, Police 15 ya aap ke save kiye gaye emergency rabte ko call karta hai. Is se Nurse at Home ko ittila nahi jati.
Nurses aur ghar walon ki jaanch
Ghar walon ko sirf un nurses ki profile nazar aati hai jin ki shanakht aur PNMC registration manzoor ho chuki ho, jin ki profile tasveer, service area aur faal availability pass ho, aur jin ka kaam aise soobe mein ho jahan booking shuru ho chuki ho.
PNMC registration
Har nurse ki registration sarkari PNMC register par talash ki jati hai, aur manzoori se pehle registration number, naam, category aur license ki miyad ka muqabla kiya jata hai. Services sirf Registered Nurses ke zariye pesh ki ja sakti hain. Agar pichhle 30 din mein register ki jaanch na hui ho to naye visits nahi liye ja sakte, aur license khatam hone par nurse ki services muattal ho jati hain. Nurse ki PNMC registration khud kaise check karein.
Tareeqa-e-kaar ki tarbiyat
14 tareeqa-e-kaar, jin mein injection, IV cannula ki care aur catheter shamil hain, ke liye nurse ke paas isi tareeqa-e-kaar ki tarbiyat ya maharat ka record hona zaroori hai. Record ki manzoori tak ye service nazar nahi aati.
Dono taraf shanakht ki tasdeeq
Nurses ko, aur request bhejne se pehle ghar walon ko, apna CNIC number darj karna, card ke dono rukh ki tasveer lena aur chehre ki jaanch ki mukhtasar video record karna hoti hai. Har jama karayi gayi maloomat ka jaiza ek insan leta hai, aur ek CNIC par sirf ek account ban sakta hai.
Nurse ki rawangi tak pata khufiya rehta hai
Request par faisla karte waqt nurses ko andazan faasla aur ghar ki batayi gayi baatein nazar aati hain, pata kabhi nahi. Durust pata aur rasai ke notes chuni gayi nurse ko sirf rawangi ke waqt diye jate hain, visit se zyada se zyada do ghante pehle.
Visit se pehle
Har request par emergency ki jaanch
Har request se pehle ghar wale emergency aur foran tawajjoh wali alamaat ki fehrist parh kar batate hain ke in mein se koi alamat abhi maujood hai ya nahi. Emergency alamat wali request aage nahi barh sakti, aur is ke bajaye ghar walon ko Rescue 1122 ya qareebi hospital ki taraf bheja jata hai. Foran tawajjoh wali alamaat qubooliyat se pehle nurses ko dikhayi jati hain, taake ye faisla ho sake ke ghar ka visit munasib hai ya nahi.
Nuskhe wali care nuskhe ke baghair nahi
Satrah services, jaise injection aur zakhm ki dressing, ke liye nuskha ya doctor ki hidayat zaroori hai. Jab tak book ki gayi care ke liye maujooda hidayat shamil aur manzoor na ho jaye, care shuru nahi ho sakti. Nurses ki taraf se tashkhees nahi ki jati aur nuskha nahi likha jata.
Bakhabar razamandi
Har service ke fawaid, ahem khatrat, mutabadil aur na karwane ke khatrat English ya Urdu mein bataye jate hain. App ye record karti hai ke razamandi kis ne di, jaise mareez, walidain ya sarparast, ya koi majaz numainda, aur razamandi kisi bhi waqt wapas li ja sakti hai.
Dono taraf hifazati muahida
Ghar wale khatrat batane, paaltu janwaron aur hathiyaron ko mehfooz rakhne, mehfooz rasai dene aur zaroorat ho to kisi zimmedar baligh ki maujoodgi ka waada karte hain. Nurse ki taraf se apne daira-e-kaar mein rehne, infection se bachao ke usoolon par amal karne aur dastakhat shuda care record mukammal karne ka waada kiya jata hai.
Booking wahan shuru hogi jahan tasdeeq shuda nurses dastiyab hon aur Nurse at Home ke kaam aur dekh bhaal ke hifazati intizamat tayyar hon, jin mein tibbi nigrani, infection ki rok thaam, tibbi fazle aur dawaon ka intizam, aur service ki hudood shamil hain.
Darwaze par aur visit ke dauran
- Ek baar istemal hone wala aamad ka code dene se pehle ghar wale nurse ko profile ki tasveer aur naam se milate hain, aur mel na ho to darwaza band rakh kar report kar sakte hain.
- Aamad ki tasdeeq sirf mareez ke save kiye gaye pate par ho sakti hai, GPS ki durusti ko mad-e-nazar rakhte hue 200 meter ke andar, aur phone ki jaali location mustarad kar di jati hai.
- Aamad ki tasdeeq tak care shuru nahi ho sakti. Na-mumkin readings mustarad kar di jati hain, ghair mamooli readings par nishan lagta hai, aur jab tak koi zaroori mushahida baqi ho, record par dastakhat nahi ho sakte.
- Har visit mein tibbi fuzle ka record rakha jata hai, suiyan aur tez dhaar cheezein puncture se mehfooz dabbe mein dalna lazmi hai, aur ghar wale fuzle ko thikane lagane ki tasdeeq ya nishandahi kar sakte hain.
- Ghar wale nurse ke saath dastakhat shuda record dekh kar takmeel ka code dete hain, aur is ke baghair visit mukammal nahi ho sakta.
- Agar ghar ghair mehfooz lage to nurse ki taraf se visit jaldi khatam kiya ja sakta hai, aur mareez ya ghar wale razamandi wapas le kar care rok sakte hain.
Rating, shikayaat aur block karna
Dono taraf rating
Ghar walon aur nurse ki taraf se ek doosre ko rating di jati hai. Jaiza us waqt tak chhupa rehta hai jab tak dono taraf se jaiza na diya jaye ya 14 din na guzar jayein, taake koi fareeq intezar kar ke badla na le sake.
Shikayaat
App mein tafseel aur madadgar saboot ke saath shikayat ki ja sakti hai. Har shikayat ko jawab ki muqarrara muddat ke mutabiq dekha jata hai aur hifazati shikayaat pehle dekhi jati hain. Shikayat ka tareeqa aur bahri raste parhein.
Block karna
Ghar wale kisi nurse ko block kar sakte hain, aur nurse ki taraf se bhi kisi ghar ko block kiya ja sakta hai. Block karne ke baad dono ka aapas mein dobara rabta ya booking nahi ho sakti.
Masla batayein aur nateeja dekhein
Yeh hangami rabta nahin. Fori tibbi madad ke liye Rescue 1122 ko call karein ya qareebi hospital ki emergency jayein; fori khatre mein Police 15 ko call karein. Shikayat se madad nahin bulayi jati aur na hangami service ko ittila jati hai.
- Batayein kya hua: app dastiyab hone par Help and complaints kholein, mutaliqa zumra chunein aur tashweesh aur matlooba nateeja likhein. Jahan mutaliq ho booking ka hawala dein aur app mein madadgar saboot shamil karein. Visit mukammal hone ke baad bhi shikayat kar sakte hain.
- Hawala rakhein aur tabdeeliyan dekhein: app aap ki shikayat, jawab ka muqarrara waqt, halat aur dastiyab hone par darj shuda faisla dikhati hai. Amala mazeed maloomat mang sakta hai, tehqeeq ya tashweesh ko aage bhej sakta hai. Jawab ka hadaf us waqt tak aakhri faisle ki zamanat nahin.
- Mazeed jaiza mangein: faisla aap ki tashweesh door na kare to shikayat ke hawale ke saath team ko batayein ke kya hal nahin hua. App istemal na kar sakein to madad ke liye rabta karein. Ibtidai email mein tibbi record ya shanakhti dastavezat na bhejein.
Islamabad Capital Territory mein sehat khidmaat ki shikayaat
IHRA zabta 45(2) ke tehat agar faraham kuninda 14 din mein shikayat ka munasib izala na kare ya aap ko jawab ki sanjeedgi par itminan na ho to IHRA ko seedhi shikayat ki ja sakti hai. 60 din ki muddat sabab e dawa ka ilm hone se shuru hoti hai. Agar aakhri tareekh mutasir ho sakti ho to hamare amal ka intizar na karein.
Jama karane aur half name ki mojooda zarooriyat ke liye IHRA ki shikayat ki hidayaat aur form dekhein. Oopar ki wazahat shaya shuda zawabit ke zabta 45(2) ke mutabiq hai. Shikayat apne daira e ikhtiyar mein hone ka faisla IHRA karta hai; is maloomat ka matlab Nurse at Home ka IHRA se license yafta hona nahin.
Raazdari aur data ka tahaffuz
Sehat ki maloomat hassas hoti hain. Ye hifazati intezamat app aur us ke servers ki banawat ka hissa hain.
Hassas maloomat ki encryption
CNIC numbers, pate aur rasai ke notes, mareezon ke naam, care ke notes, messages aur emergency rabte ke numbers database mein AES-256-GCM se encrypted rakhe jate hain.
Live location sirf raaste mein
Live safar ki sharing ikhtiyari hai, sirf us waqt chalti hai jab chuni gayi nurse mareez ki taraf safar mein ho, aur sirf usi ghar aur usi nurse ko nazar aati hai. Sirf taaza tareen maqam rakha jata hai, database ke bajaye aarzi memory mein, aur nurse ke pohanchte hi delete kar diya jata hai.
Private documents, record shuda rasai
Shanakhti documents, nuskhe aur raseedein private storage mein rakhi jati hain, kabhi public links par nahi. Staff ki rasai role ke mutabiq mehdood hai, aur saboot aur record ke har jaize ka indiraj aise audit log mein hota hai jis mein chhed chhad pakri ja sakti hai.
Aap ke data ke huqooq
App se aap apne data ki copy, tasheeh ya delete karne ki request de sakte hain, aur har request ke jawab ki aakhri muddat 30 din hai. Sehat ki tafseelat, CNIC numbers aur durust maqam notification ke matan mein shamil nahi kiye jate.
Booking shuru hone ki ittila payein
Nurse at Home aghaz ki tayyari mein hai. Apne shehar mein aaghaz ki ittila ke liye hum se rabta karein, ya launch ki soorat-e-haal parhein.