These terms apply to this website, which is run by HEELS.PK (PRIVATE) LIMITED (“Nurse at Home”, “we”). By using the website you agree to them. Section 5 summarises the rules that the Nurse at Home app shows families and nurses, who accept them in the app before using it. Full terms for the app will be published before bookings open.
1. What this website is
This website describes the Nurse at Home app and the company. Nurse at Home is preparing to launch and is not taking bookings yet. Features, services, availability and planned prices described here may change before or after launch. Booking availability will depend on verified nurses and operational readiness in the patient’s area.
2. Not medical advice
Information on this website is general information about the service. It is not medical advice and does not replace advice from a doctor or other qualified healthcare professional about a particular patient.
3. Not an emergency service
Nurse at Home is not an ambulance, emergency dispatcher, hospital or monitored emergency service. In an emergency, call Rescue 1122 or go to the nearest hospital emergency department. If someone is in danger, call Police 15.
4. How the marketplace works
Nurse at Home is a marketplace that helps a patient or their family find a nurse for an agreed home-care service. The nurse, not Nurse at Home staff, provides the care. Nurses set their own prices and Nurse at Home earns from availability passes that nurses buy, without taking a commission from their visit fees. Bookings and payments are closed today. Families pay nurses directly for visits and agreed supplies under the payment arrangement confirmed before booking; availability-pass checkout is separate. See pricing, payment arrangements and our refund policy.
Availability-pass purchases
When purchases open, nurses will be able to buy a fixed-duration availability pass from its order in the app. Before confirming, check the plan’s access period, booking allowance, discovery rules, total PKR price and any applicable charges shown for that order. Each pass is a one-time purchase and does not renew automatically. Its access period starts when the pass is activated; opening checkout or an unverified payment does not activate paid access. The app shows the pass’s activation and expiry.
A pass provides the stated platform access. It does not guarantee patient requests, bookings, work or earnings, and does not replace nurse verification, professional registration or the permissions needed to provide care. The refund policy explains payment corrections, faulty access, refund review and the effect of unused access.
PayFast and payment confirmation
PayFast is our payment partner for availability passes. When purchases open, payment begins from a pass order in the app, and the app sends the payment information through Nurse at Home to PayFast. Use the payment methods offered for that order. See the planned app payment methods and payment privacy explanation.
Paid access is granted only after payment is verified and the pass is activated. If money has left your account but confirmation is pending, check the order and contact support before paying again. A screenshot, bank debit or return from a payment step does not itself confirm activation. Approved PayFast refunds follow the provider process described in our refund policy. Saving an eligible wallet or bank account, if offered and chosen, does not authorise automatic renewal or future charges; cards cannot be saved.
5. Using the app
Before using the app, families and nurses are shown and asked to accept its safety, consent and privacy terms. In summary:
- Families verify their identity before requesting a visit, give accurate information about the patient and the home, disclose hazards, and keep a responsible adult present when required.
- Nurses must be approved Registered Nurses with a current PNMC registration, give only care within their scope and competence, and follow a current order for any ordered care.
- A request showing emergency warning signs cannot go ahead, and ordered care cannot start without a current, approved order.
- The patient or their representative may ask questions, refuse or stop non-emergency care, and complain without retaliation.
- Harassment, violence and misuse of the app are not allowed, and either side can block the other from future bookings.
Read the patient-rights explanation and complaint procedure and external IHRA route for ICT healthcare, available in English, Urdu and Roman Urdu. An internal complaint, completion code, payment or refund decision does not waive applicable patient rights or external remedies.
The app uses Google Maps Platform, including the Maps SDK and the Routes API, for maps, visit locations and routes. By using these features you agree to be bound by Google’s terms: the Google Maps/Google Earth Additional Terms of Service and the Google Maps Platform Terms of Service. The Google Privacy Policy explains how Google handles information.
6. Using the website
Do not misuse the website, for example by trying to break its security, interfere with how it works or copy it in bulk. The Nurse at Home name, logo and website content belong to HEELS.PK (PRIVATE) LIMITED and may not be used without permission.
The app screenshots and original Nurse at Home images on this website are © 2026 HEELS.PK (PRIVATE) LIMITED. All rights are reserved, so do not copy, publish or edit them without our written permission. To ask to use an image, for example in an article about Nurse at Home, email support@nurseathome.pk and say which image you would like to use and where.
Payment-provider names and logos belong to their respective owners and are shown to identify our payment partner and planned app payment methods.
7. Links to other websites
This website links to websites run by others, such as Google. We are not responsible for their content or their privacy practices.
8. Liability
We work to keep this website accurate and available, but we provide it as it is and cannot promise that it will always be complete, current or uninterrupted. To the extent the law allows, we are not liable for loss arising from reliance on the website. Nothing in these terms limits rights that cannot be limited under Pakistani law.
9. Changes and governing law
We may update these terms, and the date at the top of this page shows the latest version. These terms are governed by the laws of Pakistan.
10. Contact
Email support@nurseathome.pk. HEELS.PK (PRIVATE) LIMITED, Rawalpindi, Pakistan.
Business address
427f street 2b overseas sector 2 Bahria Town Rawalpindi46620
Phone: +92 333 1550012