Prepare your patient profile
Open Profile to check identity verification, save the patient details and add an address before you request care.
Practical tip
Keep allergies, current medicines and the visit address up to date.
For patients and families
How home nurse booking will work for families
When bookings open, use the Nurse at Home mobile app to request care, compare Registered Nurses and review the price before confirming a visit. The app has not been released yet and bookings are closed.
- Registered Nurses checked on the PNMC register
- No platform fee for families
- The whole app in English or Urdu
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Prepare your request
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Comparing nurses
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On the day
Quick app overview
Get to know the app, one screen at a time
See where to tap, what to check and how each part of a home visit fits together.
Before-launch demonstration using fictional training accounts. Bookings, nurse joining and pass purchases are not open yet. Names, verification badges, prices, ratings and availability shown are fictional.
These current Flutter app screens are in English. The tour guidance follows your website language.
For patients and families
Start with the care you need
From Home, use Find a nurse or Or request a visit. The request asks about the care, timing, supplies, location and consent before you send it.
Practical tip
Home nursing must never delay emergency care. Follow the app's emergency guidance when needed.
Compare a suitable nurse
Choose the service, then compare the nurse's price, distance and profile. Open View profile before choosing.
Practical tip
The price and availability in this screen are test examples. Confirm the actual fee and visit time in the app.
Check who will visit
This preview shows the profile information families can check: verification, experience, register specialties and offered services. Match the care to the patient's needs and any required doctor's order.
Practical tip
At the door, check the nurse against the profile photo. Share the arrival code only in person after they reach your verified address.
Review the finished visit
Open Booking details to review the signed visit record, agreed total and payment status. Check the care and waste summary with the nurse before sharing a completion code.
Practical tip
The arrival code confirms the nurse has arrived. A completion code confirms the handoff after review; it does not waive your right to raise a concern.
For Registered Nurses
Complete professional checks
Open Profile for identity and PNMC verification. Approval, current registration and required procedure training come before offering care.
Practical tip
A verified badge does not replace your clinical scope. Keep your licence and procedure evidence current.
Build the profile families see
Set your services, prices and service area in Setup, then preview How patients see you. Check your photo, experience and public description.
Practical tip
Publish only the services you are qualified to provide. Explain what the agreed visit fee covers.
Go on duty when ready
After approval and an active availability pass, switch On duty when you can take work. Use For you and Nearby to review requests.
Practical tip
Allow the app's required location access for matching. Turn off duty when you cannot accept new work.
Read the request, then price it
Expand a nearby request to check the service, time, household notes and missing supplies. Use Send price to offer your fee.
Practical tip
Check any required prescription before travel. Agree receipt-based supplies and payment arrangements through the booking.
Keep the visit record complete
Use Visits to follow an accepted booking, verify arrival and document care. After completion, review the fee and recorded payment in Earnings.
Practical tip
Sign the care record and confirm safe waste handling before asking the family to review and share a completion code. Test earnings do not predict your income.
Family resources
Before you arrange home nursing
Check professional registration, agree the type of support and compare like-for-like quotes before you choose a provider. These resources are available while Nurse at Home bookings are closed.
Check a nurse’s registration
Find the official PNMC register, understand what it confirms and use a printable checklist of questions for the provider.
Caregiver or Registered Nurse?
Separate everyday personal support from nursing tasks, then discuss the right professional role with the treating team.
Compare home nursing costs
Review attributed public price examples and ask what a quote includes: tasks, hours, supplies, travel and extra time.
Plan care near your home
Check the exact address, nurse availability, travel arrangements and handover plan before agreeing a visit.
Getting ready
Before your first request
A short checklist in the app takes you through these steps.
Sign in with Google
Create your account with your Google account, your name and your date of birth. There is no separate password.
Add the patient and the address
Add a profile for each person who needs care, with allergies, conditions and mobility. Save the visit address with a map pin on the right door, and declare anything at the home a nurse should know about, such as pets or stairs.
Verify your identity
Photograph both sides of your CNIC and record a short face check. A person reviews it and you can send requests once it is approved, so it is worth doing early. Your photos are never shown on your profile.
You can also save a personal emergency contact. It appears in the app’s SOS menu next to Rescue 1122 and Police 15, so you can call them in one tap.
Booking
Two ways to arrange a private nurse at home
When bookings open, you will be able to choose an independent Registered Nurse for a visit or shift at the patient’s own address. Each nurse sets their own prices; Nurse at Home is a marketplace and does not employ or assign nursing staff. Before choosing, compare the nursing services and their requirements, then use our guide to finding a nurse near you to check local coverage and credentials.
Send a request to nearby nurses
Describe the care you need, and nearby Registered Nurses who offer every service you chose reply with a price. Compare the offers by price, rating or distance and choose one, and your visit is confirmed. Each price stays open for 15 minutes, and a nurse can send it again.
Choose a nurse yourself
Pick a service to see the nurses who offer it and what each one charges, and show only female or only male nurses if you prefer. Open a nurse’s profile, tick the services you need and send the request. The nurse accepts, declines or suggests another time for you to confirm.
Your request
Your request, step by step
One question per screen, and a summary to check before you send.
Check for emergency signs
First, read the list of emergency and urgent warning signs. If an emergency sign is happening now, the app takes you to emergency help instead of a booking. Urgent signs can be passed on to the nurse.
Choose the care
Tick one or more services. Services that need a prescription or doctor’s order are marked.
Who is the visit for?
Choose the patient from your saved profiles.
Add the prescription
For care that needs a doctor’s order, add a clear photo of the prescription. Only the nurse you choose sees it, unless you let nurses who are replying see it too.
Pick a time
Choose as soon as possible, or a time from 15 minutes to 90 days ahead.
Say what you already have
Tick the supplies you already have at home, and say whether the nurse should bring what is missing.
Confirm the address
Check the map pin, because the nurse is guided to that exact point.
Read and agree
For each service, read the benefits, risks and alternatives in English or Urdu, then agree to the consent and safety terms.
Send the request
Check your answers, change anything that is wrong, and send.
Choosing a nurse
Comparing nurses
Offers and nurse profiles show what you need to choose with confidence.
- The nurse’s photo and name, with specialties from the PNMC register
- The price for the services you chose
- Rating, completed visits and years of experience
- Approximate distance, and whether the nurse is available now
- Languages spoken and the nurse’s own description
- The supplies on the nurse’s list for the visit, with amounts
- Any late cancellations by the nurse
Visit day
On the day
Before the nurse arrives
Once your visit is confirmed you can message the nurse in the app. You are told when the nurse sets off, and if the nurse shares the trip, you can follow it on a map.
At the door
Check that the nurse matches their profile photo and name before you give them the arrival code. If they do not match, keep the door closed and report it in the app.
During the visit
The nurse gives the care that was booked and records readings, findings and care notes for each service. Nurses do not diagnose or prescribe.
Closing the visit
When the nurse has finished, check what was recorded together, then show your completion code. The visit only closes when the nurse enters it.
Paying for the visit
Bookings and payments are closed today. When bookings open, review the agreed visit bill, payment method and terms before paying. Keep evidence of any payment made directly to the nurse; use online checkout only if the app offers it for your order. See pricing and visit payment arrangements.
If you ask the nurse to bring missing supplies, nothing is added until you approve the amount in the app, and items bought at a medical store are charged at the receipt amount. Prescription medicines, laboratory fees and the patient’s own devices are arranged by the family.
After the visit
Rate the nurse, raise a complaint if something went wrong, or block the nurse from future matching. Visit notes keep each patient’s readings and nurse notes from every visit in one place.
You can cancel until care starts. Cancelling a confirmed visit within 4 hours of its start, or after the nurse has set off, is recorded as a late cancellation on your account.
Reading steps and preparation choices can stay in this browser tab. Quote amounts are never saved. Clear progress when using a shared device.
Explore the planned visit journey
Practice only — no booking is made
Read the planned stages without signing in or entering patient information. The app has not been released and bookings are closed.
The paired views explain the same stage for a family and a nurse. They are illustrations, not app screenshots or proof of access permissions, security checks or deletion.
Start with service requirements
When bookings open in the app, read the service information, required prescription or doctor's order and consent terms. For an emergency, use emergency help instead of a home-nursing request.
Read service requirementsFamily view
Read the requirements with the treating team. A service description cannot decide which care is suitable.
Nurse view
Review registration, training and the requirements of the services you intend to offer.
Review the patient, place and time
In the secure app, check the patient profile, visit address and map pin, requested time, access notes and supplies. This practice page does not collect any of those details.
Read about preparing a requestFamily view
Prepare patient, address, timing and supplies information in the secure app when available.
Nurse view
A request still needs review and acceptance. Preparation alone does not assign a nurse.
Review the price and choose a nurse
Compare the offered services, nurse information, total price and supplies. Check cancellation and payment terms before you agree. Sending a direct request also needs the nurse's response before a visit is confirmed.
Read pricing and payment questionsFamily view
Review the total and terms before choosing. A direct request still needs the nurse's acceptance.
Nurse view
Review the request, agreed scope and your eligibility before accepting. Do not assume a request is confirmed.
Check identity at the door
For a confirmed visit, check the nurse's name and photo before sharing the arrival code at the address. If they do not match, keep the door closed and report the problem in the app.
Read visit safety informationFamily view
Match the nurse's photo and name and check the physical PNMC QR identity card before issuing an arrival code.
Nurse view
Use the current arrival code at the visit address. Arrival and starting care require the app's safety checks.
Review the care record
The nurse records the agreed care. Review the record together and only then share the completion code. Nurses do not diagnose or prescribe.
Read the visit-day guideFamily view
Review the signed care record and any required waste confirmation before issuing a completion code.
Nurse view
Complete the care record and required waste steps, then request completion. A code alone does not replace these checks.
Review payment and help options
Use the payment arrangements and terms shown for your actual visit when bookings open. The app will provide visit records, rating and complaint options. This walkthrough takes no payment and creates no booking.
Read payment informationFamily view
Review the actual visit record and payment terms. Use the app's help or complaint route when available.
Nurse view
Keep the visit record accurate and follow the actual payment and complaint process. This practice page changes no record.
Explore a problem and recovery
These examples explain what to check when something goes wrong. They use no real account, visit, code, payment or connection test.
The arrival code is wrong or expired
Family view
Check that the code belongs to this visit. If it has expired or attempts are locked, issue a new code in the app after the required identity checks.
Nurse view
An incorrect, expired or locked code cannot verify arrival. Stop guessing and ask the booking customer to check the current code.
What stays blocked or uncertain
Arrival stays unverified. A correct code still needs the visit, location, identity and safety checks to pass.
What to do next
Check the current visit and identity together, then use the current code. Never share a code with a person whose identity does not match.
The visit was cancelled
Family view
Read the latest visit status and cancellation terms. Do not treat an earlier acceptance or message as a current visit confirmation.
Nurse view
A cancelled booking cannot pass arrival verification. Check the current status before travelling or attempting arrival.
What stays blocked or uncertain
The cancelled visit does not reopen through an old arrival code. Any payment or refund follows its own recorded status and terms.
What to do next
Use the app's support route for the cancelled visit when available. Agree any new care through the proper request process.
The connection drops during a check
Family view
A screen or message may be out of date. A lost connection does not establish whether the last action reached the server.
Nurse view
Pause the check. Reconnect and read the latest visit status before retrying; do not infer success from an old screen.
What stays blocked or uncertain
This example makes no promise of offline booking, arrival verification or automatic recovery. The actual visit state must be checked online.
What to do next
Restore the connection and check the latest record together. If the result is unclear, use support instead of assuming that an action succeeded.
The nurse's registration is no longer current
Family view
A previous approval is not evidence of current registration. Check the current status and do not use a code to bypass a blocked visit.
Nurse view
The current registration checks can block acceptance, arrival or starting care. Renew and submit the required evidence for review.
What stays blocked or uncertain
An expired registration cannot be fixed by this walkthrough or by the family's confirmation. The app requires current evidence.
What to do next
Wait for the required registration review. The family should discuss an appropriate care arrangement with the treating team if care cannot wait.
Bookings are closed or coverage is not enabled
Family view
Read the launch status and current service coverage. A planning pack, enquiry or launch update signup does not reserve care.
Nurse view
Preparation and registration do not open bookings. Marketplace controls and service coverage must be ready for the requested visit.
What stays blocked or uncertain
This website creates no booking. Public information is not confirmation that a nurse is available in a particular area.
What to do next
Check launch status for updates. Arrange needed care through an available provider; use emergency help for an emergency.
This is an explanation of the planned process, not a reservation, eligibility decision or confirmation of local nurse availability.
When to go to hospital instead
Do not book a home visit for severe difficulty breathing, chest pain or pressure, signs of a stroke such as face drooping, arm weakness or slurred speech, or other emergency signs. Call Rescue 1122 or go to the nearest hospital emergency department now.
Questions
Questions from families
More answers, from costs to night care, are in the home care FAQ, and practical advice, such as preventing bedsores or feeding through an NG tube, is in our guides for families.
Do I have to verify my identity?
Yes, before you can send a request. Once signed in, you can look at nurses and services while your check is reviewed. The check protects the nurses who come to your home, just as nurses are checked before they visit you.
Can I book for a parent in another city?
When bookings open for the patient’s address, you will be able to add a profile for the patient and save their address with a map pin. The request will go to nurses in that province whose service area covers the address. Bookings are not open yet.
What if no nurse replies?
If the time you asked for passes without a nurse taking the visit, choose Keep looking. The app moves the request to the next available time and tells nearby nurses again, and everything you filled in stays on the request.
Does the female or male nurse filter work on requests too?
When bookings open, the filter will be available when choosing a nurse yourself: pick a service, then show only female nurses or only male nurses. A request sent to nearby nurses will reach every nurse who offers the services you chose, and each offer will show the nurse’s name and photo, so you will still decide who comes. Bookings are not open yet.
Can the nurse diagnose or prescribe?
No. Nurses give the care that was booked. Care that needs a prescription or doctor’s order cannot start without a current, approved order.
Is the app available in Urdu?
Yes. You can switch the whole app between English and Urdu at any time.
Hear when bookings open
Nurse at Home is preparing to launch. Ask us to tell you when it opens in your city, or read the launch status.