I am exploring care for family
Read how requests and visit preparation will work. Bookings are closed; an email cannot arrange care.
Contact
Contact the Nurse at Home team
We would like to hear from families, nurses, healthcare organisations, partners and investors.
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Choose a topic
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Prepare your message
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Review and send it yourself
Find the right help
Choose what you want to do to see the relevant information and contact option.
I am a nurse preparing to join
Review the registration and procedure-training requirements before joining opens. Preparation does not create an account or approve a nurse.
I need availability pass information
Read the published availability pass terms and prices. Pass purchases are not open yet; a website enquiry cannot activate a pass.
I need payment or refund information
Read the payment and refund information before making future arrangements. No payments are accepted on this website.
I need website or accessibility help
Tell the team the page link, what you were trying to do and your device or browser if known. Do not include passwords, identity numbers or medical records.
I have a partnership enquiry
Read about the company, then contact the team with your organisation and the purpose of your enquiry. A message does not establish a partnership.
Email opens in your own email app. Review it and send it there; this website does not send a message or subscribe you to updates.
Support is available Monday to Saturday, 9:00 am to 6:00 pm Pakistan time (PKT).
A guaranteed response time has not been announced. Enquiries cannot book a visit, approve an account or activate a pass.
Published business telephone: +92 333 1550012
Do not send medical records, identity documents, passwords or payment details by email. Use the secure app process when it is available.
Ways to reach the team
Email by topic
Choose a topic and your email app opens with the subject filled in.
If an email app does not open, copy the team’s address and contact us through your usual email service: support@nurseathome.pk.
Support is available Monday to Saturday, 9:00 am to 6:00 pm Pakistan time (PKT).
App access is planned for 24 hours a day when bookings open. This does not promise round-the-clock identity checks, clinical-order review, support or nurse availability. Review hours and response times have not been announced; confirm them before relying on a planned visit.
Our team handles these enquiries by email. A guaranteed response time has not been announced. A message cannot book a visit, register a nurse or activate a pass while launch is pending.
For a website problem, include the page link, what you were trying to do and the device or browser if known. Do not include medical records, passwords or identity numbers. Read our accessibility statement for the current testing limits and ways to report a barrier.
Company
Nurse at Home is operated by HEELS.PK (PRIVATE) LIMITED.
HEELS.PK (PRIVATE) LIMITED
Rawalpindi, Pakistan
Company registration: SECP Corporate Unique Identification No. 0302049 (check on the SECP website)
Company incorporated:
Business address
427f street 2b overseas sector 2 Bahria Town Rawalpindi46620
Phone: +92 333 1550012
Nurse at Home is preparing to launch. Bookings will be handled in the mobile app when services open; payment arrangements must be confirmed before booking. This website does not offer booking or payment checkout.
Help with a care complaint or safety concern
When the app is available, use Help and complaints to submit a concern and view its status. If you cannot use the app, email or call the team using the contact details above and ask for complaint assistance. Explain any language or accessibility need.
In an initial email, give a safe way to contact you, the booking or complaint reference if available and a short description. Do not include medical records, CNIC images or other sensitive evidence; ask how to provide them securely. Opening an email link does not send a message or create an in-app complaint record.
Read your patient rights and the complaint procedure, including external IHRA escalation for ICT healthcare. General contact hours and internal response targets do not limit applicable external complaint rights or filing deadlines.
Who we hear from
How we can help
Medical emergencies
Do not contact us about an emergency. Call Rescue 1122 or go to the nearest hospital emergency department. If someone is in danger, call Police 15. We cannot give medical advice by email.
Hear when bookings open
Nurse at Home is preparing to launch. Ask us to tell you when it opens in your city, or read the launch status.