Payments
How payments are intended to work
Review the agreed visit bill and payment method before paying. A family’s payment for nursing care is separate from a Registered Nurse’s purchase of an availability pass.
Online payments in the app are not open yet. Bookings and pass purchases are closed, and no payments are accepted today.
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Visit payments
Review the agreed care and supplies.
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Availability passes
Review the plan and final total in the app.
Review payment arrangements in the app
This website provides information about Nurse at Home. It has no customer login, booking system or payment checkout and does not accept payments.
PayFast is our payment partner for nurse availability-pass purchases in the app. Direct payments to a nurse do not use Nurse at Home checkout.
The current app requires an account before booking a nursing visit or paying for an order. Guest checkout is not currently available.
Payment methods in the app
Our payment partner is PayFast
We plan to offer the following payment methods for availability-pass purchases in the app.
Mobile wallets
Easypaisa
JazzCash
Easypaisa and JazzCash. Choose your wallet in the app and follow its payment instructions.
Bank accounts
Pay from a supported bank account. Choose your bank from the options shown in the app.
Raast
Use the Raast payment option offered for your pass order and follow the on-screen instructions.
Cards
Visa
Mastercard
UnionPay
PayPak
Visa, Mastercard, UnionPay and PayPak. Choose card payment in the app and complete your bank’s verification when required.
Choose a payment method in the app
When pass purchases open, choose from the methods shown for your order and review the final PKR total before paying. Never send bank-account, wallet or card details, a PIN, password or one-time code to our support team.
Who pays, and what the payment is for
Nurse at Home is operated by HEELS.PK (PRIVATE) LIMITED. Visit fees pay for nursing care; availability-pass fees pay for marketplace access.
Family visit payments
Families will pay the agreed nursing service fee and any approved supplies against their booking bill. The independent nurse provides the care. Nurse at Home charges families no platform fee and takes no commission on the visit fee.
Explore visit pricingRegistered Nurse pass payments
Registered Nurses will pay for marketplace availability: the selected pass duration, booking allowance and discovery rules. These pass payments are the company’s planned revenue. A paid pass activates only after verified payment.
Compare pass pricesHow funds are handled
Visit service fees are for the independent nurse; availability-pass fees are for the company. Nurse at Home cannot reverse cash or bank transfers paid directly to a nurse. Any app-collected visit payment needs published collection, settlement, charges and refund terms before it is offered.
From a care request to a visit payment
The nurse provides the care independently. Nurse at Home supports matching, verification, booking records and customer support. The payment method and terms must be shown and agreed before a visit is confirmed.
Prepare the care request in the app
Create an account and sign in to the app, complete the identity check, add the patient and visit location, select services and a time, and complete the safety and consent checks. Ordered care needs a current prescription or doctor’s order.
Choose a nurse and agree the price
Compare verified nurse profiles and offers. Review the service price, visit length and supplies, then agree the booking with the chosen nurse. No additional supplies can be added without your approval.
Receive and review the care
Check the nurse’s identity at arrival, use the arrival and completion codes, and review the signed visit record. The final bill should identify the agreed nursing services and any approved supplies.
Use the agreed payment method
Review the final PKR total and booking reference. If paying the nurse directly, use the agreed cash or bank-transfer arrangement and keep a receipt or transfer reference. Use online checkout only if the app offers it for that order; a screenshot or return to the app is not verified gateway payment.
Keep evidence and get support
Keep the bill and payment evidence. A recorded direct payment is not a gateway confirmation. You can review the visit, rate the experience or raise a care or billing complaint, including when payment was made directly to the nurse.
From verification to an availability pass
Pass payments are the company’s planned revenue. Pass activation is separate from a family’s payment for nursing care.
Complete nurse verification
Complete the identity check and PNMC Registered Nurse verification. Procedure services also need approved competency evidence. Pass purchase eligibility depends on current, approved registration.
Choose a pass and review the total
Review the plan, current price, duration, booking allowance and discovery rules. Apply an eligible coupon if one is available, and check the final PKR total before paying.
Pay through PayFast when available
When purchases open, review your pass order and follow the PayFast payment steps in the app. Use only a method offered for that order and complete any bank or payment-provider verification yourself. Never share a PIN, one-time code or password with anyone, including our team.
Wait for verified confirmation
The intended flow activates a paid pass only after the server verifies a successful payment. A return to the app, a screenshot or a pending transaction is not proof of success. Keep the order and transaction references for support.
Offer visits and manage your availability
Set your services, prices and travel area, then go on duty when available. Families can find you according to the pass rules. Each accepted booking uses one visit from the pass allowance.
Know what happens next
When payments open, check the order status before trying again.
Pending, failed or duplicate payments
When payments open, check the order status before trying again. If money has left your account but the order is pending or unpaid, contact support with the order reference, transaction reference, amount and date. Never send a password, PIN, OTP or full card number.
The payment result and any reversal must be checked with the gateway. A support request does not itself confirm payment or a refund.
Cancellations and refunds
No purchases are available today. Our refund policy explains payment corrections, availability pass access, visit charges and finance review. A cancelled booking and a completed payment refund are separate outcomes.
Contact the team for payment questions. See our terms and privacy policy.
A question about payments?
Contact the team
Hear when bookings open
Nurse at Home is preparing to launch. Ask us to tell you when it opens in your city, or read the launch status.