Explore the Nurse at Home app screen by screen, with guided patient and nurse flows, practical checks and before-launch demonstration screens.
For families
For nurses
Screens from the app
Learn with fictional demonstration accounts. These views are rendered from the current app. They do not show live nurse availability, actual patient care or real payments.
Bookings, nurse joining and pass purchases are not open yet. Screens are in English; the guidance follows your website language.
Google sign-in, camera recording, maps, calling, app-store purchases and bank approvals continue on your phone. For these steps, the guide shows the app’s entry or handoff screen; read the actual result in your app.
Long screens have additional panels. Scroll through the panels to see the rest of the same screen.
Start safely, choose the right workspace and keep your preferences in one place.
Step 1 / 7
Wait for your saved session. If connection recovery appears, use Retry now or continue signed out.
A connection error does not mean your booking has disappeared.
If your account restores, open its workspace; otherwise choose the appropriate sign-in role.
Step 2 / 7
Choose Patient or Nurse, then Continue with Google. A new Google identity opens the account form.
Complete Google account checks yourself.
After Google checks, the app opens your workspace or asks for the missing account details.
Step 3 / 7
Check the chosen role, enter your name and date of birth, read the policies and accept them only when ready.
Registration and bookings depend on the published launch status.
After the account is created, return Home and complete any setup or verification tasks shown.
Step 4 / 7
In Profile, choose Patient or Nurse. A role your account does not hold takes you to account access.
Read the selected role before acting on a visit.
The selected workspace opens, or account access explains the missing role.
Step 5 / 7
Open Profile settings to choose English or Urdu and switch dark mode on or off.
The mobile app supports English and Urdu.
Your saved language and theme apply when you return to the app screens.
Step 6 / 7
The landing lets you browse in the app or return to the original website page. It does not place a booking.
Your saved app language stays selected.
Choose to browse in the app, or return to the original website page.
Step 7 / 7
Use Sign out in Profile when you need to leave this account on the phone.
Return through Google when you next need this account.
The signed-out welcome screen lets you choose a role and sign in again.
Prepare identity, patient details and an accurate visit address before asking for care.
Step 1 / 9
Read any request or visit already in progress, then expand Finish setting up to see missing tasks.
An existing request should be checked before starting another.
Open an existing request or visit first; otherwise continue the setup tasks shown on Home.
Step 2 / 9
Open Profile, then Edit profile to correct the account name and save your changes.
Account details and a saved patient profile are separate.
Save returns you to Profile, where you can check the updated account details.
Step 3 / 9
Use the camera or gallery control in Edit profile, choose a clear photo and save.
A profile photo is separate from private identity evidence.
After saving the photo, return to Profile; identity verification still needs its own evidence.
Step 4 / 9
Open Customer identity verification. Enter the CNIC number as printed and follow the unlocked evidence steps.
Pending, changed or suspended status can block a care request.
Complete the unlocked card and face steps before submitting the verification case.
Step 5 / 9
Choose camera or gallery for each side. Keep the card readable and repeat a failed or mismatched capture.
Changing the entered CNIC number clears previously matched images.
After both card sides pass the checks, continue to the unlocked face recording.
Step 6 / 9
Follow the camera prompts, record the short check and wait for its result. Retry if the app explains a problem.
A completed recording is not final account approval.
A successful face check unlocks submission; a reported problem needs the offered retry.
Step 7 / 9
Submit the completed evidence and return here to read the review status or required next action.
Only the recorded approved status unlocks verification-gated actions.
Wait for review; return Home after approval or follow any correction instructions shown here.
Step 8 / 9
Open Patient profiles, add or edit the person and record relationship, birth date, allergies, conditions and mobility support.
Choose the actual patient, even when booking for a relative.
Save the profile, then select this patient when preparing their request.
Step 9 / 9
Add or edit Saved addresses. Check the street, access notes, household safety answers and the exact map pin before saving.
Location permission or a map choice must identify the actual visit place.
Save the address after checking its pin and safety answers, then use it for the visit.
Compare the service and the nurse before starting a request.
Step 1 / 4
Use Find a nurse and choose the care needed. The next view lists nurses offering that exact service.
Read the service duration and any doctor-order requirement.
Choose a nurse from that service list, or use Request care to ask more widely.
Step 2 / 4
Compare the nurse fee and current availability. Use Show closest first with your saved pinned address for real distance.
An unavailable nurse or a missing distance is not a confirmed visit.
Open a profile before choosing that nurse, or return to the service list.
Step 3 / 4
Open View profile. Check the photo, verification, register specialties, experience, languages, reviews and selected service prices.
Choose only care that matches the patient need and required order.
Choose this nurse only when the service fits, then review the request before sending.
Step 4 / 4
Browse nurses where offered. The eligible-nurse matching screen can filter a selected service and address by language, specialty and availability.
Confirm the actual nurse and time through the request flow.
Use the available request action to proceed; browsing alone does not reserve a nurse.
Answer only the questions still needed, then review and send one request.
Step 1 / 11
Read the warning signs before the visit questions. Choose the answer that honestly matches the patient.
Emergency care must never wait for a home booking.
Continue to the care questions only when the safety gate allows it; use direct emergency help when shown.
Step 2 / 11
If urgent signs apply, select them in the urgent-sign sheet so they travel with the request for review.
Use direct emergency help for the emergency signs shown.
After confirming the selected signs, return to the request questions or use the emergency action shown.
Step 3 / 11
Choose services and the person receiving care. Known answers may already be filled; add a patient if needed.
Reopen an answer if it is wrong.
Continue with the selected patient and services, or correct either answer before proceeding.
Step 4 / 11
For ordered care, add a prescription document and its details where available, or state that you will bring it.
An uploaded picture still needs the required clinical review.
Complete the document choice, then continue to timing when the request allows it.
Step 5 / 11
Use a timing preset or open the date and valid time slots. Read the earliest time shown.
Your chosen time is a request until both sides confirm.
The requested slot goes into the review; a nurse may still need to confirm or suggest a time.
Step 6 / 11
Tick items already at home, correct quantities and add missing list items. Choose who brings what is still needed.
Store purchases need receipts and your agreement to their amount.
Check the visit address before moving on to consent.
Step 7 / 11
Select the saved address and check the map point. Move an incorrect pin, then confirm the nurse should be sent here.
A written address alone does not confirm a wrong map pin.
After confirming the correct address and pin, read the consent information.
Step 8 / 11
Choose a reading language and open every service explanation, benefits, risks, alternatives and full policies before agreement.
Unread or unavailable required information keeps agreement blocked.
Agree only after reading the required explanations, then review the request.
Step 9 / 11
If a guardian, representative or interpreter helps, open that section and record the person, authority and participation details.
Do not claim that the patient consented unaided when they did not.
Return to the service consent, check the recorded support details and finish the required agreement.
Step 10 / 11
Review all answers and the payment preference. For a selected nurse, check the published fee and refresh it if needed.
Send only when the patient, services, time, location and consent are correct.
Send the checked request, then wait for the app to open its booking or recovery result.
Step 11 / 11
Use the recovery action to check the same sent request. Wait for its result before trying to start another.
Repeated new requests can describe a different visit.
Wait for that same request’s confirmed result before changing details or starting another.
Turn a request into an agreed visit and keep track of changes.
Step 1 / 6
Use Bookings and choose Active or Past. Open the request or visit that needs your attention.
Read the stage before choosing an action.
Open a booking to read its current offer, visit, payment or follow-up actions.
Step 2 / 6
Read live replies, sort if useful, open profiles and review the selected price before confirming the nurse.
An expired or changed offer needs a fresh review.
After selection succeeds, check the confirmed nurse, price and next action in that booking.
Step 3 / 6
If the request window has passed without a live offer, use Keep looking when that action appears.
This updates the existing request rather than creating another.
After Keep looking succeeds, stay with the same request and wait for fresh offers.
Step 4 / 6
Read the proposed arrival and its expiry. Confirm it or keep your original requested time; a lapsed proposal cannot be accepted.
A pending request alone does not reserve the nurse time.
Return to the booking after your answer and read its updated time and stage.
Step 5 / 6
Check the agreed service and time, supplies, required order and any pending safety or clinical review.
A pending review must be resolved before the affected care starts.
Use the booking for messages and updates, and wait for the nurse to start the journey.
Step 6 / 6
Where cancellation is offered, read the current warning before confirming. Ended, expired, no-show or disputed visits retain their relevant status and support options.
Late cancellation can have consequences described in the warning.
Read the saved outcome and use booking help for any unresolved payment or service concern.
Use the confirmed booking to communicate and understand the trip status.
Step 1 / 4
Open Message from an agreed visit. Send relevant visit information and use the checklist action to review supplies together.
Use the actual booking instead of arranging a different visit in messages.
Return to the booking to check its latest stage after the conversation.
Step 2 / 4
Use the call action on an agreed visit. The phone dialer opens only when the configured calling service provides a usable number.
A disabled calling service cannot place the call.
After the call or a calling error, return to the booking and check its latest status.
Step 3 / 4
When the booking says Nurse on the way, open Track your nurse. Read the marker age and available route information.
A displayed route estimate is not a guaranteed arrival time.
At the home, return to the booking’s identity check before sharing the arrival code.
Step 4 / 4
If you want to share your position, read who receives it and explicitly start sharing. Refresh stale data or return to booking if the session ends.
A straight-line guide is not a driving route or a live road estimate.
Use the offered stop-sharing action when you no longer want to share, then return to the booking.
Confirm who arrived, keep control of consent and review the visit before completion.
Step 1 / 9
Compare the person with the booking photo. If they match, confirm in person and read the arrival code only after they reach your verified address.
Arrival verification and starting care are separate actions.
After the nurse verifies arrival, wait for the recorded care-start state.
Step 2 / 9
Use Not them and read the refusal/report confirmation. Do not share an arrival code with a mismatched person.
Use direct emergency help if there is immediate danger.
After refusing or reporting the mismatch, read the booking outcome and use direct help if needed.
Step 3 / 9
Read Arrived and Visit in progress as the nurse confirms arrival and starts the agreed care. Keep the booking available for questions and records.
Do not use the completion code before the work and review are ready.
When completion is requested, review the signed visit information before sharing its separate completion code.
Step 4 / 9
Open visit details and consent, select the service and explain the withdrawal. Read the confirmation before sending it.
Accepted withdrawal stops that non-emergency care; it does not summon an ambulance.
Wait for confirmation that the withdrawal was recorded, then read the updated visit state.
Step 5 / 9
Read the waste and disposal record. Confirm what was handled safely or use the safety flag to describe a concern.
Report an observation without handling sharps to investigate.
Check that your confirmation or safety flag was saved before returning to the visit.
Step 6 / 9
Use Show completion code when offered. It stays locked until the care record is signed, waste is attested and consent requirements are clear.
Resolve a missing record or hold before sharing any code.
When the required checks are clear, read the care summary with the nurse before revealing the code.
Step 7 / 9
Read the notes, observations, findings, confirmed checks and waste handover with the nurse. Ask for a correction or raise a concern before confirming review.
The review is about the actual recorded visit.
Confirm review only when satisfied, then continue to the completion code.
Step 8 / 9
Read the code to the nurse in person before expiry. Reopen it to see the same usable digits; replace it only when necessary.
Replacing invalidates the old code. Completion does not waive complaint rights.
After the nurse submits the usable code, check that the booking shows completion.
Step 9 / 9
After the nurse verifies completion, open the visit record and check the agreed total and payment status.
Keep the care record and payment confirmation available for follow-up.
Check payment or follow-up actions from this completed booking; the signed record stays available.
Share relevant information deliberately and agree any added supply costs.
Step 1 / 5
Open Photos and documents, choose camera or gallery, classify the image and add a useful note. Choose bidder sharing deliberately.
Sharing with bidding nurses is off unless you choose it.
Return after attaching the classified document and check who can view it.
Step 2 / 5
For a prescription, select the covered services and copy the prescriber, registration, issue date and expiry from the document.
Do not guess missing details or treat an attachment as approval.
Attach only accurate details, then return to the order requirement shown for this request or visit.
Step 3 / 5
Tap an authorized attachment to view it clearly, then return to the request or booking.
Health documents should stay within the intended care conversation.
Close the viewer to return to the same request or booking; viewing does not change the document.
Step 4 / 5
Read the booking checklist, mark what the family has, correct quantities and add an omitted item while editing is available.
Completed or ended visits keep the checklist read-only.
Return to the booking after the checklist saves and resolve any pending amount separately.
Step 5 / 5
Review the item and recorded supply or receipt amount. Approve the stated amount or choose to bring it yourself.
An unapproved amount should not be treated as an agreed extra charge.
Read the updated agreed or pending amount before returning to the booking total.
Follow the payment method offered for the visit and check the recorded outcome.
Step 1 / 7
For an eligible online order, enter the payment contact number and follow the payment steps offered in the app. Open a secure provider page only if the app asks you to.
Only methods actually offered for this order are available.
Check the order’s recorded payment status in the app after completing the offered payment steps.
Step 2 / 7
Read pending, verified, failed, held, offline or refunded status. Raise a billing complaint if the recorded outcome needs review.
Returning from a bank page does not confirm payment by itself.
If the status remains unclear or disputed, open a billing complaint from the same booking.
Step 3 / 7
If this order offers PayFast, choose an allowed method or saved instrument and enter only the requested payment details.
Card methods may be unavailable; use only what this order offers.
Continue with the offered method, then follow the challenge or result this transaction actually shows.
Step 4 / 7
If required, enter the bank or payment-provider code yourself, or open the bank approval page and return to Check now.
This is a payment check, separate from signing in to the app.
After the provider check, wait for the recorded result or use Check now when offered.
Step 5 / 7
While processing, wait or use Check now. Read success or failure and return to the booking before deciding whether a retry is needed.
Do not assume a repeated payment is needed after a slow response.
Return to the booking after a confirmed result; retry only through the action offered for that transaction.
Step 6 / 7
After actually paying by the agreed method, use I have paid. Wait for the nurse to confirm receipt and keep your payment evidence.
Your payment claim alone is not confirmation that the nurse received it.
After marking payment sent, wait for the nurse’s receipt confirmation and recheck the booking.
Step 7 / 7
When offered, open Rate this visit, choose a rating and add an optional comment. A saved review is shown instead of another submission form.
A review and a formal complaint serve different purposes.
After saving the review, return to the booking; raise a separate complaint if a concern still needs action.
Find the right patient, visit and shared clinical record without mixing their information.
Step 1 / 5
Open Visit notes, choose the patient where needed, then read latest readings, trends and each visit note.
A recorded reading is not a diagnosis or emergency monitoring.
Choose another patient only to read that person’s notes, or open the relevant booking for follow-up.
Step 2 / 5
From Profile or a booking, open Clinical records and follow-up. Filter the record type, open a record and expand its chronology.
Households read shared records; professional editing and signing belong to the clinical team.
Open a permitted shared record to read its status and chronology; changes belong to the clinical team.
Step 3 / 5
Read the shared care plan, referral or handover record, its current status, dates and recorded follow-up information.
A draft or pending review should not be mistaken for approved care.
Return to the record list after checking its status and recorded follow-up details.
Step 4 / 5
Read the shared medicine order and administration record. Use View original approved order to check the order linked to an entry.
Ask the responsible clinical team about discrepancies; do not change treatment from this tour.
Return to the linked record after checking the original order, and ask the clinical team about discrepancies.
Step 5 / 5
Open a shared signed addition to read later clarification and the record chronology alongside the original visit information.
An addition keeps a recorded history rather than silently rewriting earlier care.
Return to the original visit or record list after reading the addition and its chronology.
Know where to get help, manage your information and read important updates.
Step 1 / 9
Open Emergency contact to save, update or clear the contact for your current role. Choose WhatsApp only if appropriate.
Check the name and number before relying on this contact.
After saving, check the displayed contact; emergency actions remain separate from the save.
Step 2 / 9
Read emergency guidance or open emergency help for direct rescue, police or saved-contact actions.
Opening the sheet does not automatically dispatch help.
Use the appropriate direct action when needed, then return to the app only when it is safe.
Step 3 / 9
Open Complaints and concerns. Choose the issue, explain what happened and the outcome requested, and add relevant private evidence if needed.
This queue is not a substitute for an emergency call.
After submission, open the saved case to read its reference, status and response target.
Step 4 / 9
Read the case reference, response target, updates and resolution. The independent IHRA complaint guidance remains available where relevant.
A response target is not a guaranteed resolution date.
Return to this case for updates, or follow the independent complaint guidance when relevant.
Step 5 / 9
Open Privacy requests and choose access/export, correction or deletion/restriction. Describe the request, submit it and track the response here.
A submitted request is reviewed; it does not guarantee immediate deletion.
Read the recorded request status here and follow any response or correction instructions.
Step 6 / 9
From booking help, review and confirm a future-matching block. Use Blocked accounts to inspect the list or unblock an intended account.
A block and a complaint are separate actions.
After blocking or unblocking, check the saved list; use complaints separately for an unresolved concern.
Step 7 / 9
Open the notification bell and read current-role updates. Open an individual booking or use Read all. Decide device notification permission when requested.
In-app updates and device delivery permission are separate.
Open the linked booking for current actions; use Read all only after reviewing the list.
Step 8 / 9
The Secure sync screen refreshes protected changes and shows the result or an error to retry.
Return to the relevant visit to read its latest status.
After a successful refresh, reopen the booking or record to read the latest saved state.
Step 9 / 9
Open a screen help icon for its instructions. Retry failed data, read empty-state guidance, or use Home from an unavailable page.
A failed load and a successful empty list mean different things.
Return to the affected screen after recovery and check the saved result before repeating an action.
Start with the right account and learn where each part of your work lives.
Step 1 / 3
On the welcome screen choose Registered Nurse, then continue with your Google account. Complete the displayed signup details and agreements if this is a new account.
Nurse joining must be open. Signing in does not approve your identity or PNMC registration.
Continue to Profile and complete the checks.
Step 2 / 3
If the app is restoring your account, wait for the result. Use the offered retry or sign-in recovery when a connection problem is shown.
Check that your own account and nurse workspace have loaded before opening a visit.
Return to the workspace after recovery.
Step 3 / 3
Use Requests for new work, Visits for accepted work, Earnings for recorded fees, Setup to manage your practice, and Profile for your account. Use the role switcher only when you want the patient workspace.
The active workspace controls which records and actions you can access.
Open Profile to begin verification.
Prepare clear evidence, submit it once and read the actual review result.
Step 1 / 4
Open Profile, then Identity and PNMC verification. Enter the CNIC number exactly and follow the front-card and back-card capture steps using the offered camera or gallery option.
Use your own current evidence. Follow the order shown and replace a capture when the app reports a mismatch.
Continue to the face check.
Step 2 / 4
This training screen shows the locked face-check entry. In your app, complete the card steps first; once enabled, follow the preparation and recording prompts on your phone.
The camera recording and its result are not shown in this guide. An uploaded video is not verification approval.
After a successful check, add any remaining PNMC evidence; otherwise follow the retry or correction shown.
Step 3 / 4
Enter your printed PNMC registration number, choose the certificate expiry date and add a clear credential image.
Check the number and expiry before submitting. A procedure may need separate competency evidence too.
Submit the complete verification case.
Step 4 / 4
Return to the verification screen to read Under review, verified, correction or expiry guidance. When evidence is locked, follow the displayed support or renewal path.
An account stays limited until the required checks are approved and current.
Prepare your public profile and services after approval.
Use a clear current portrait and accurate professional details.
Step 1 / 3
Open Profile, then Edit profile. Check your display name, professional description, languages, years of experience and matching information before saving.
Publish only accurate details that you are comfortable showing to families.
Take or update your profile photo.
Step 2 / 3
Use the offered camera, follow the face guide and review the captured portrait before returning to Save profile.
Your public portrait is separate from private identity evidence.
Open Setup and preview your listing.
Step 3 / 3
Open Setup and use the eye button to preview the listing families see. Read any missing-profile or findability explanation and check your services and prices.
Preview shows your own listing; it does not book you or promise that families can currently find you.
Fix the indicated profile, service, area or pass requirement.
Add only eligible services and keep procedure evidence, prices and item responsibility clear.
Step 1 / 5
Open Setup, then Services and prices. Use Add a service and choose from the eligible services not already on your list.
If PNMC details are missing, complete verification first.
Add procedure evidence when the service requires it.
Step 2 / 5
Choose the requested training or competency evidence and upload it using the offered gallery picker. Return to read its review status.
A procedure stays limited until the required evidence is approved.
Set the price when the service is eligible.
Step 3 / 5
Enter the procedure-only charge. If the app asks, choose whether you bring required items. Review the summary and save the service.
Supplies and medical-store receipts are separate from the service charge.
Open the service detail to check publication.
Step 4 / 5
Open Edit beside the service. Review the price, evidence status and instruments. Change the item-supply or publication switch only when it reflects what you offer.
A saved price does not override a missing approval or launch restriction.
Prepare your reusable required-items list.
Step 5 / 5
Open My required items list for the service. Choose the needed items, set amounts, add any own items and save.
Keep the list about what this service needs; record actual visit purchases against their receipts later.
Return to Setup to set your service area.
Keep your usual service area and travel distance accurate, with temporary cover only when needed.
Step 1 / 4
Open Setup, then Service area and requests. Check your travel distance and choose Change area.
The area and distance affect which requests can reach you.
Choose current location or a map point.
Step 2 / 4
Choose Use my current location and follow the required location permission prompts. Check the saved area summary.
Use this option when your current position is the area you intend to register.
Choose the map option if you need a different point.
Step 3 / 4
Choose the map option, enter the requested area label, set the correct point and confirm the permitted distance.
Read the selected area before saving; do not rely on a default map centre.
Return to the saved area summary.
Step 4 / 4
Use Working elsewhere today when covering a different area. Name it, choose its point and read the expiry. Use Stop covering to return early.
Temporary coverage ends at the displayed time; your usual area remains separate.
Return to Requests when ready for work.
Go on duty deliberately, inspect the whole request and keep the offer current.
Step 1 / 4
Open Requests and switch On duty when you can take work. Read the location-sharing status and follow Stay findable with the app closed if you choose the required background access.
Approval, a current public photo and the other displayed requirements still apply. Off duty stops this availability.
Open Nearby to inspect requests.
Step 2 / 4
Open Nearby. Sort the feed if useful and expand the request to read every service, time, approximate distance, household note, required item and shared document.
Unassigned requests do not reveal the private home address.
Enter a price only for work you can safely offer.
Step 3 / 4
Use Send price, enter the service fee and review any item responsibility. Add a useful message, read the current nurse duties and confirm only when you can meet them.
Sending a price is an offer. The family still chooses the nurse.
Watch the offer state while waiting.
Step 4 / 4
Read the countdown. Update a price that still stands, send it again after expiry, or withdraw it when you can no longer offer the visit.
An expired or withdrawn offer is not a confirmed visit.
Use Visits after the booking is confirmed.
Accept, decline or suggest a time without overlooking the family’s decision.
Step 1 / 3
Open Requests, then For you. Expand or open the request to read its services, time and fee. Use the offered decline action when you cannot take it.
Read the whole request before committing.
Accept or suggest a suitable time.
Step 2 / 3
Open its booking details and use Accept when the current request and safety checks permit it.
A pending time proposal may need the family’s answer before another acceptance action is available.
Follow the confirmed booking in Visits.
Step 3 / 3
Use an offered arrival choice or Choose a time, complete the current duties acknowledgement and send the proposal. Read the expiry while waiting for the family.
The proposed time alone does not reserve the visit. The family must confirm it.
Refresh the booking to read the actual decision.
Read the current plan, final amount and confirmed result before relying on a pass.
Step 1 / 6
Open Setup, then Availability passes. Read the active period, visits remaining and whether each offered plan includes finding new patients or serving your own patients.
Purchases must be open and your account must meet the current requirements.
Choose a plan to review the final payment.
Step 2 / 6
Read the final plan total, apply a coupon if you have one and choose from the payment methods offered. If the price or payment setup changes, return and review the new quote.
A typed coupon is not applied until its checked result appears.
Continue through the method shown for this order.
Step 3 / 6
Read the order reference and instructions. If offered, open the secure payment page. Return to Check now, or use Cancel payment where available.
A pending debit or a bank page is not proof that the pass is active.
Read the confirmed order and pass status.
Step 4 / 6
When this order uses PayFast, choose an offered method and follow its bank, account or wallet fields. Complete only the code or bank-confirmation step actually shown.
Keep payment credentials and codes private. Available methods depend on the current checkout.
Wait for the transaction result.
Step 5 / 6
While processing, check the existing transaction. On success, use Done and check pass activation. On failure, read the reason and use the offered retry or change-method action.
Do not create another payment just because a result is still pending.
Return to your pass status.
Step 6 / 6
In a build that offers store billing, read the pass history and available products. Follow the platform purchase or restore flow and return while the receipt is checked.
Store availability and receipt acceptance determine the result; local testing controls are not a purchase method.
Check the active pass before taking new work.
Follow the confirmed booking’s stage instead of skipping ahead.
Step 1 / 4
Open Visits and choose the booking from Active. Check the agreed time and use Start journey when the app permits it. Read the address and access notes once released.
History contains finished work; a completed visit may stay Active until its direct payment is recorded.
Use the trip map if needed.
Step 2 / 4
Open the live map and read the route and position status. If you enable trip sharing, read its explanation. Read the confirmation before switching to Google Maps.
Location sharing is a choice with a displayed scope. External navigation follows the handoff shown in the app.
At the home, verify arrival with the family.
Step 3 / 4
Let the family compare you with your public profile photo. Ask for the six-digit arrival code only at the home and enter it in the visit screen.
The app checks the visit stage, code and current location. Do not ask for the code before arrival.
Start care only after arrival is verified.
Step 4 / 4
Use Start care after arrival is verified and read any remaining safety or clinical hold.
Arrival verification does not replace consent, scope or clinical checks.
Open the care record when the visit is in progress.
Read the checks, complete the booked-service forms and save actual care.
Step 1 / 5
Open the in-progress visit. Read the safety and clinical information and the current consent status. Follow any indicated hold before continuing.
When consent is missing or withdrawn, stop the blocked action and follow the displayed guidance.
Record only the care actually provided.
Step 2 / 5
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 3 / 5
Enter the actual findings and care notes, then use Save protected draft while the record is editable.
Saving a draft does not sign it or complete the visit.
Review the supporting documents and items.
Step 4 / 5
Open the visit’s Photos and documents. Read authorized evidence in the full-size viewer. If adding evidence is allowed, choose its kind and describe it accurately.
An uploaded prescription image is evidence; it does not replace the required order review.
Check the prescription and clinical records when required.
Step 5 / 5
Open the prescription and wait for the image to load. Check the displayed details and the order against the booked care before confirming the declaration. Ask for correction when needed.
Do not confirm an unreadable or unsuitable order. Follow your clinical scope and the app’s hold.
Complete any required clinical record and item checks.
Choose a booked service to see its own findings form and all screen parts.
Step 1 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 2 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 3 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 4 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 5 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 6 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 7 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 8 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 9 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 10 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 11 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 12 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 13 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 14 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 15 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 16 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 17 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 18 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 19 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 20 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 21 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 22 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 23 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 24 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 25 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 26 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 27 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Step 28 / 28
Work through the findings sections for every service on this visit. Use the displayed units, choices and required fields. The forms change with the booked services; older visits may show the simpler vital-sign fields.
Keep an unusual actual finding and follow professional escalation guidance. Correct an impossible entry rather than changing a real observation to fit the screen.
Save the notes and findings as a draft.
Keep the item list, approval and receipts together with the visit.
Step 1 / 3
Open Required items and costs. Check what the family already has, who will provide the rest and any pending decisions. Apply an available saved service list when appropriate.
The visit list must match this household’s needs and agreement.
Add or correct individual items.
Step 2 / 3
Add the item name and quantity, or edit an existing item. Select the offered family, nurse-stock or store-purchase responsibility that reflects the agreement.
Check any patient approval or pending cost shown before relying on an item change.
Attach a receipt for actual store purchases.
Step 3 / 3
Use Attach store receipt, choose the evidence and enter the amount shown on it. Review the resulting item total and pending state.
Do not use an estimate as evidence of a completed purchase.
Review the final visit bill before closing.
Finish the record and household handoff in the correct order.
Step 1 / 4
Open the waste record. Use the ordinary-waste attestation only when it applies. For clinical waste, complete the actual types, approved route and partner, reference and required chain confirmation.
Do not choose an untrue disposal route to enable completion. Read any missing-partner or household-confirmation hold.
Save the waste record and review the care notes.
Step 2 / 4
Check the complete findings, notes and waste record. Read the signing statement and confirm only when it accurately describes the care.
Signing locks the original record. A later correction must preserve it.
Ask the family to review the completed handoff.
Step 3 / 4
After the family reviews the signed care and waste information, enter the six-digit completion code in the visit screen and confirm at the home.
The completion code is separate from the arrival code. Read the actual completion result.
Record a direct payment if one is due.
Step 4 / 4
Use Payment received when offered. Choose cash or bank transfer, enter the actual amount and add a bank reference if useful. Review any difference from the agreed amount before saving.
Recording receipt is a factual payment record, not a request to pay a second time.
Check the booking and Earnings after saving.
Document actual events and respect the separate clinical-review decisions.
Step 1 / 10
Open Clinical records and follow-up from the relevant visit to see its checks and records. Use New record only for the types offered. Profile also opens records permitted at account level.
A draft or submitted plan may still require clinical review. This area does not provide emergency monitoring.
Choose the record that matches the actual task.
Step 2 / 10
Document the reason, relevant findings, verified receiving facility, actual authority to share information, communication and follow-up. Read the saved record before its permitted signing or acknowledgement action.
Record actual consent or other lawful authority; do not assume permission to share.
Use the permitted record action after checking the details.
Step 3 / 10
Document the receiving professional, situation, background, assessment, recommendations, outstanding work and actual sharing or acknowledgement details.
Describe the handover that actually occurred and retain the basis for sharing.
Review and use the permitted record action.
Step 4 / 10
Select the approved prescription and copy its medicine, dose, route, timing and instructions exactly into the offered form. Save and submit for the required clinical review.
This form cannot prescribe, change a dose or turn a draft into an approved order.
Wait for the required reviewed order before using its administration record.
Step 5 / 10
Select the exact reviewed order and scheduled time. Record the actual event time and the given, omitted or refused outcome, response and any reaction or escalation. Open the original order when checking an existing entry.
Use the order for this patient and visit. Recording an event is not a dosing recommendation.
Review the record and follow any resulting clinical hold.
Step 6 / 10
Record the actual assessment, agreed goals, planned support, responsibility, relevant reviewed orders and equipment, agreement and review arrangements. Use the revision option when an approved plan needs a preserved new version.
Saving or submitting a plan does not complete its independent clinical review.
Follow the current approved plan and its review state.
Step 7 / 10
For immediate danger use emergency help first. Document what happened, when, observed severity, immediate action and people informed in the offered incident form.
A report is not an emergency response. Internal investigation controls remain with the responsible team.
Read the report state and follow the indicated safety review.
Step 8 / 10
Select the original signed encounter and the relevant observation if needed. State whether this is a correction, late entry or additional information and give the actual reason and text.
The original signature and record remain intact.
Review and use the allowed signing action.
Step 9 / 10
Use the permitted read views for active equipment, verified receiving facilities and your own confidential occupational-health record. Read the relevant status and review information.
Nurses do not create or independently approve these records here. Ask the responsible team to correct or review them.
Return to the visit’s current readiness checks.
Step 10 / 10
Open the action actually offered, enter the true reason and read any signing attestation. If the result is interrupted, check the same submission instead of creating another copy.
Read the current version and status. Clinical approval and investigation decisions are not nurse approval buttons.
Refresh the record to see the confirmed result.
Use the protected booking conversation and its item list.
Step 1 / 1
Open the visit conversation to read or send a useful message. Use its required-items shortcut for item decisions. Use the call action only when offered and available.
Keep patient details inside the authorized booking. A missing or unavailable calling service does not create a successful call.
Return to the latest visit status before continuing.
Use emergency help for immediate danger and the correct recorded outcome for other problems.
Step 1 / 3
Use Emergency help for immediate danger. For other visit problems, open the named problem menu and read the options available at this stage.
Routine complaints are not an emergency response channel.
Choose only the outcome that actually occurred.
Step 2 / 3
Use the offered verified no-show action only when its conditions apply. Read the warning before ending early or cancelling accepted work, then check the saved booking outcome.
A location or timing refusal must be resolved honestly; do not treat it as a successful outcome.
Use a complaint for a remaining service or payment concern.
Step 3 / 3
Read the confirmation before blocking the household from future bookings. Use Profile, then Blocked accounts to review or undo a block when offered.
Blocking future bookings does not settle a current complaint or change the care record.
Use the support case for unresolved concerns.
Read actual recorded results and keep reviews useful.
Step 1 / 2
Open Earnings. Switch day, week or month, select a chart period and open the related visit when you need to check an amount or payment state.
Recorded figures describe your visits; they do not promise future income.
Check the booking if a payment remains outstanding.
Step 2 / 2
After completion, use the visit rating action to choose stars, relevant household tags and an optional factual comment. If already submitted, read the existing rating and use Done.
One review is recorded per visit from each side; read the review-visibility explanation.
Return to the visit record or Profile for support.
Keep your account safe and follow actual request updates.
Step 1 / 3
Open Profile, then Complaints and concerns. Choose the relevant category, describe the actual event and desired outcome, add evidence if useful and submit. Expand the case to read its recorded updates.
A response target or acknowledgement is not a resolved complaint. Use emergency help for immediate danger.
Return to the case to read the actual response.
Step 2 / 3
Open Profile, then Privacy requests. Choose access/export, correction or deletion/restriction, explain the request and read its status after submission.
Read any retention or review explanation; submitting a request does not mean all records were immediately deleted.
Check the recorded request result.
Step 3 / 3
Read Notifications and test delivery when offered. Keep your emergency contact current, choose English or Urdu and the preferred theme, and use synchronization recovery when it is needed.
Read the actual phone permission, contact and synchronization result before relying on it.
Return to Requests when the account is ready for work.
